Privacy Policy

1. Introduction

LYMON ONLINE SCHOOL respects your privacy. This policy explains how we collect, use, store, and protect information when you access our website, mobile experience, learning materials, live classes, and payment services.

2. Information We Collect

Account information:

• Full name, username, email address, phone number, and education level.
• Profile information, account preferences, login credentials, and security records.

Payment information:

• Selected fee plan, amount, payment status, transaction reference, and payment method.
• Mobile-money payment confirmation details processed by our payment provider.

Learning and technical information:

• Video views, downloads, favorites, quiz activity, progress, messages, and support requests.
• Device type, browser, IP address, approximate location, usage logs, and cookie preferences.

3. How We Use Your Information

• To create and secure your account and provide learning services.
• To verify successful school-fee payments and activate weekly, monthly, or term access.
• To provide videos, books, pamphlets, notes, examination papers, and AI learning tools available under your access level.
• To record downloads, progress, favourites, notifications, and support activity.
• To prevent fraud, abuse, unauthorized sharing, and account misuse.
• To send service notifications, payment updates, and important platform announcements.

4. Payments and Third Parties

Payments are processed through approved mobile-money payment providers. We do not deliberately store your mobile-money PIN or full card details. Payment providers may receive the information needed to complete and confirm a transaction.

We may share limited information with trusted technical, hosting, payment, analytics, email, notification, or support providers only where necessary to operate and secure LYMON ONLINE SCHOOL.

5. Cookies and Sessions

We use essential cookies and session records to keep you logged in, maintain security, remember preferences, and protect payment sessions. You can manage optional preferences through the cookie controls below and through your browser settings.

6. Data Security and Retention

We use reasonable technical and organizational safeguards, including access controls, secure sessions, encrypted transport where supported, and restricted database access. Payment and account records are retained only for as long as required to provide services, resolve disputes, meet legal obligations, and prevent fraud.

7. Downloads and Learning Content

We may process download activity to enforce active access, prevent unauthorized redistribution, calculate resource usage, and maintain platform records. Free resources remain subject to the same copyright and sharing restrictions described in our Terms of Service.

8. Your Rights

You may request access to, correction of, or deletion of personal account information, subject to legal and security retention requirements. You may also stop non-essential communications and close your account where supported.

9. Children's Privacy

Younger students should use the platform with appropriate parental, guardian, or school supervision. Parents or guardians may contact us regarding a child's account or personal information.

10. Changes and Contact

We may update this policy to reflect new features, legal requirements, or platform practices. Material changes will be announced through the website or your account. Continued use after an update means you accept the revised policy.